What's new in LICENSEWARE
New integrations, smarter reports, faster insights. Here's everything we've shipped recently, written in plain English. No jargon, just what changed and what it means for you.
Reserve Licenses Where You Need Them. See Renewals Like a CFO.
Custom reservations let each project ringfence licenses, with a new allocations view. Plus a redesigned financials and renewals report built around the questions you actually ask.
Reserve Licenses Where You Need Them. See Renewals Like a CFO.
Two big upgrades to License Compliance Manager landed together. You can now create custom reservations to ringfence licenses for specific projects, business units, or future hires, with a dedicated allocations view that shows exactly where every entitlement is committed. The financials and renewals reports got a full redesign too, built around the questions you actually ask before a renewal: what's it costing, what's expiring, what should we cut.
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Custom license reservationsSet aside entitlements for a project, team, or planned headcount. Track exactly what's reserved, what's deployed, what's free.
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Allocations viewA single screen showing every license, its assignment, and its reservation status across all projects.
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Redesigned financial reportsCost by vendor, cost by project, cost trend over time. Built for renewal conversations with finance.
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Smarter renewals viewWhat's expiring, when, what it costs, and whether you're using what you're paying for. All in one screen.
- Feature Custom reservations let you allocate licenses to specific projects, departments, or future deployments without losing visibility.
- Feature Allocations screen on every license, showing reservation, assignment, and free pool side by side.
- Improvement Financial reports redesigned around vendor cost, project cost, and trend over time. Built for the conversations you actually have.
- Improvement Renewals view consolidates expiry dates, contract value, and actual usage so you walk into renewals with leverage.
Get Help Without Leaving the App.
The "contact support" link no longer kicks you out to your email client. Hit support from inside LICENSEWARE and we open a HubSpot ticket for you, with your account context attached automatically. Faster routing for us, less context-switching for you.
Your Contracts, Your Rules. Now Tailored Per Project.
Every SAM team handles contracts a little differently. Some track renewal dates and SLAs, others care about custom metrics, discount tiers, or vendor-specific fields. Now License Compliance Manager lets each project define its own contract and license structure, so you're not forced into a one-size-fits-all template.
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Custom fields per projectAdd the fields that matter for each customer or engagement, not a generic set.
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License structures that fitCapture Oracle's metrics differently from Microsoft's. Because they are different.
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Cleaner navigationWe moved navbar features into the sidebar. Less clutter, more screen for your data.
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Faster issue responseBehind the scenes we improved error tracking, so bugs get caught and fixed faster.
- Feature Custom contract templates for every project you run, with your own fields and metadata.
- Feature Per-project license structures that match the way each vendor actually licenses their software.
- Improvement Redesigned navigation with everything consolidated into the sidebar for a calmer interface.
- Note Retired the old CMM app. Its functionality is fully absorbed into LCM.
Custom Fields Now Show Up in Reports.
When we shipped custom fields per project earlier this month, they captured your data but didn't surface in reports. Now they do. Every field you define on a project flows through to compliance, license, and contract reports, properly flattened in tables so you can sort, filter, and export them alongside everything else.
Upload Bigger Files Without the Errors.
Big CSVs, hefty inventory exports, wide hardware dumps. We've all hit a size limit at the worst time. We raised the ceiling on uploads and reworked how the platform handles large datasets in the background. Result: you can now feed LICENSEWARE the whole file, not the trimmed-down version.
Patch-Aware Oracle Java Licensing.
Oracle's Java licensing terms hinge on which patch level you're running, and the rules change with every quarterly update. Oracle Java Deployment Manager now reads the patch level on every install, applies the correct licensing logic for that specific build, and tells you exactly where you owe and where you don't. Stop overcounting on patches Oracle hasn't asserted on, and stop missing the ones they have.
Collector: More Reliable, Faster, Quieter.
A targeted set of improvements to LICENSEWARE Collector and the ingestion pipeline. The Windows agent now preserves proxy environment variables across service restarts and holds connection windows open longer, so corporate-proxy environments stop dropping mid-scan. On the backend, ingestions are now bundled per tenant and per device, collector config is cached in Redis, and ingest token validation runs at the edge. Net effect: fewer retries, faster ingest, less load on your network.
Themes That Follow Your OS, Auth Pages That Feel Like the Product.
LICENSEWARE now respects your operating system theme by default. If your OS is in dark mode, so is LICENSEWARE. Switch to light during the day, and the app follows. You can still pin a manual preference if you prefer. We also redesigned the login, signup, and password-reset pages so the entry into LICENSEWARE finally looks like the rest of LICENSEWARE.
A Wave of Platform Polish and Tightening.
A quieter stretch of releases that add up: cards and integration tiles now have consistent hover states and depth, documentation links are pulled live from the backend so they stay current, SSO users get proper settings access on first login, and custom branding enforces a 1MB image cap to keep pages snappy. Under the hood: dependency updates across the stack, IFMP source-system IDs now resolve correctly in the data tab, and LCM template filling is case-insensitive with stricter validation against malformed payloads.
Shorter-Lived, Auto-Expiring Share Links.
Public report links now rotate to a new, time-bound format. Any link generated before March 31 has been retired, so when you stop sharing a report, the old URL stops working. To keep an existing share alive, open the report, hit Share, and grab a fresh link. Takes about 10 seconds.
- Security New share-link format with stricter validation, replacing the previous URLs from March 31.
- Feature Stop-sharing actually stops sharing. When you revoke a link, it can't be reused later, even if someone bookmarked it.
- Improvement One-click regeneration from the share menu on any report.
- Note Only public share links were rotated. Workspace logins and private access work the same as before.
A New NEO Insight: App Rationalisation.
NEO can now look across your software estate and tell you where you're paying for two tools that do the same thing. Think: three screenshot tools, five file-transfer apps, overlapping BI platforms. The new App Rationalisation report surfaces these overlaps and gives you a clear consolidation path, with the savings attached.
Model Armor: Enterprise-Grade Guardrails Around NEO.
We added Model Armor, an enterprise-grade safety layer, to every AI-powered feature in LICENSEWARE. It screens prompts going into the model, validates outputs coming back, and enforces tenant isolation across NEO. Same insights you already get, now running on production-grade infrastructure that meets enterprise procurement requirements.
- Security Prompt injection screening on every input before it reaches the model.
- Security Output validation keeps responses on-task and inside your data scope.
- Feature Sub-millisecond overhead. Same NEO speed, with the safety pipeline running in parallel.
- Note Audit-ready by default. Useful when IT and security teams ask how AI requests are governed.
ManageEngine Endpoint Central, Now Plug and Play.
If you're using Endpoint Central to manage your devices, you've got exactly the data LICENSEWARE needs. It just wasn't easy to get out. No more. Connect once and your device and software inventory flows into LICENSEWARE automatically. No exports, no CSVs, no scripts, no waiting for someone to remember to refresh the data.
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Your device inventoryEvery managed device, its OS, who owns it, whether the agent is healthy.
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All installed softwareWhat's installed where, what version, how many copies. Across your whole fleet.
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Read-only accessWe only read from Endpoint Central. Nothing is changed or written back. Ever.
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Always up to dateData refreshes continuously in the background. Your license position reflects reality, not last month.
- Feature Accurate license demand based on what's actually installed, not what someone typed into a spreadsheet.
- Improvement Retired devices stop inflating your numbers. We cross-reference status so ghost endpoints don't skew the analysis.
- Feature Over-deployment and shelfware surface on their own, no manual review cycle needed.
- Note Works with the Software Inventory Manager out of the box, feeding it clean structured data.
NEO Insights Reports, Now Officially Live.
The full lineup of NEO Insight reports went live this month: Software Rationalization, IT Infrastructure Risk and Hygiene, Sustainability, Digital Sovereignty, Oracle Database Optimization, and RHEL Risk. Each one turns your LICENSEWARE data into a clear, human-readable PDF report that tells you what to fix, what to cut, and what to renegotiate. CORE customers get one per report type per month. ADVANCED gets one per week.
Microsoft 365 Licensing, Finally in Real Time.
If you've ever tried to figure out who's actually using their Microsoft 365 license, you know the drill: export a CSV, open PowerShell, pray for accuracy, repeat next quarter. The new Microsoft Graph connector ends that. Connect once, and LICENSEWARE pulls your M365, Entra ID, and Intune data automatically. Always current, always accurate.
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Who has whatEvery user, every assigned license, every group-based assignment. No more guessing.
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Who's actually using itActivity and usage data across M365 services. Spot dormant users and shelfware.
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Which devices are joinedEntra ID and Intune device inventory, ready for license analysis in SIM.
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Read-only permissionsRead scope only. The connector cannot create, modify, or delete anything in your Microsoft 365 tenant.
- Feature Spot unused licenses in minutes instead of weeks. Dormant users, unused subscriptions, assigned-but-never-logged-in accounts.
- Feature Catch group-assignment waste. When licenses flow through groups, duplicates and misalignments hide easily. Not anymore.
- Feature Find downgrade opportunities. If someone has E5 but only uses E3 features, we'll tell you.
- Note Foundation for more. This is the base layer. Expect deeper Microsoft-specific reports to build on top of it.
NEO Insights Reports, Now in Minutes Instead of a Day.
When we first launched NEO Insights, we optimized for depth. Every report was thorough, thoughtful, and genuinely useful, and it took us 24 hours to generate. Most people were fine with that. But we heard you: sometimes you need the answer before lunch. We cracked it. Same depth, same quality, now in the time it takes to grab a coffee.
- Report Software Rationalization and Cost Optimization. Finds redundant tools and functional overlap, with real dollar savings attached.
- Report IT Infrastructure Risk and Hygiene. End-of-life software, security threats, and shadow IT, with a clear path to fix each one.
- Report IT Infrastructure and Sustainability. Aging hardware, energy inefficiencies, and standardization recommendations.
- Report Digital Sovereignty and Strategic Migration. Opportunities to reduce vendor lock-in with European or open-source alternatives.
- Report Oracle Database Optimization. Your Oracle liability, edition downgrade options, OCI consolidation plays.
- Report RHEL Risk and Optimization. Your Red Hat Enterprise Linux environment, compliance gaps and savings.
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