What's new in LICENSEWARE

Know When Software Was Last Opened.

Every software table now carries a last used date. It is the one column that turns a reclaim conversation from an argument into a decision: you can see what nobody has touched in months before you go asking for the budget to renew it. It pairs with the observed users on installation drill-downs, so you see both who has a title and whether anyone actually opens it.

Collector Now Knows Which Machine Is Which.

Agent identity got a lot firmer. The agent sends the machine's hardware serial when it registers, so two machines that look alike are still told apart, and an administrator-assigned device identifier now wins over anything the agent works out for itself. The platform stores that serial and reports an identity conflict rather than quietly folding two machines into one, and a cap on how many identities a single host can register stops one misbehaving machine flooding your agent list.

Pause an Agent. Uninstall It Cleanly.

The agent action that used to be called Disable is now called Pause, which is what it actually does. Taking an agent off a machine got safer too: uninstall is OS-aware and cleans up properly on each platform, Windows removal runs from the installed package itself, and Linux upgrades start from a baseline that works. Third-party license notices now ship with the agent.

Cleaner Device Counts Across Virtual Estates.

A run of corrections that stop devices being counted as the wrong kind of thing. ESXi hosts are typed as physical machines and the virtual machines on them as virtual, so host and guest counts stop blurring together. Devices that exist only in your cloud directory are no longer staged as physical hardware, devices whose parent and child links form a loop stay in the topology instead of being dropped, and retired devices nobody replaced are withdrawn from the assets built on top of them, so decommissioned kit stops counting.

A Software Catalog That Refreshes Itself.

The software catalog now re-syncs from its source every twelve hours, and each analysis run compiles it fresh instead of reusing a cached copy. A newly recognised title turns up in your results without waiting for a release.

Licenses Now Stand on Their Own, Without a Contract.

Licenses are first-class records now. You can create and manage one without attaching it to a contract first, which matches how most teams actually buy: the entitlement exists, the paperwork catches up later. Contract and license dialogs also load the full record when you open them, so you edit what is actually stored, and financial reports keep each amount in its original currency instead of flattening everything to one.

A Fresh Coat of Paint, Starting With Insights.

We rolled out a set of new styling rules across LICENSEWARE and applied them first to the NEO Insights reports, which now match the visual language of the rest of the app. Cleaner spacing, more consistent components, better hierarchy. Same content, easier on the eyes. More surfaces will follow in the coming weeks.

Collector: One-Click Install, Better Agent Controls.

Collector picked up a wave of deployment and management improvements. A new one-click bundle installer enrols a new agent in about a minute. No scripts, no config files. Once agents are running, the timeline now surfaces restart and update acknowledgements, unreachable agents get a proper offline status so they don't skew your view, and you can remove agents with a single command when devices are decommissioned.

Sharper Data, Cleaner Screens.

A handful of quality improvements landed across the platform. Collector no longer pushes OS-bundled system software to SIM, so your app catalog stops filling up with Windows components and other things that aren't really "installed software." The RVTools uploader now handles exports with sheet-prefixed column names, which is what newer RVTools versions default to. And the reports tab in assessments shows processing state clearly, so you can tell what's actually running.

Track Licenses by Business Unit, Cost Center, and Department.

LCM's licenses table now includes business unit, cost center, and department as first-class fields. Every license can be tagged to the org structure that actually pays for it, so cost allocation, chargebacks, and internal reporting stop being a spreadsheet exercise. Sort and filter on any of them.

Notifications, Rebuilt From Scratch.

The notifications system got a full UI rebuild. Cleaner presentation, easier to scan when things stack up, and better organization overall. What you need to know surfaces faster, what you don't stays out of the way.

GREG App Retired.

The GREG app has been retired from the platform. Customers who were actively using GREG have been contacted directly with a migration path. If you weren't reached and think you should have been, drop us a note through support.

Microsoft Graph, Now on Cleaner OAuth.

The Microsoft Graph connector migrated to client credentials OAuth. Cleaner authentication, easier to manage across tenants, and better aligned with Microsoft's current recommendations. If you're already connected, reconnect once from the Integrations tab to switch over.

Cleaner Integrations, Reports, and Uploads.

The screens where you connect data sources, browse reports, and upload files got a full visual refresh. Consistent layouts, cleaner cards, better spacing. Same content, easier to scan. Account settings also got wired to a proper form now, so profile changes save cleanly on the first try.

Filtered Exports for Every Report Component.

You can now apply filters directly at export time and only pull the rows you actually want. Filter by vendor, date range, project, whatever the report supports — the exported file matches your filtered view exactly. No more slicing spreadsheets after the fact.

Sharper SIM: Bulk Edits, SCCM Uploads, EOL Dates.

A round of Software Inventory Manager improvements. You can now upload SCCM query results directly, with a dedicated uploader that handles the format natively. The bulk-edit template got simpler too: relevance is auto-derived where possible, EOL dates are baked in, and enum overrides now handle case variations cleanly with clear warnings when values get dropped.

Smarter LCM: Renewal Reminders and Broader Allocations.

Two upgrades to License Compliance Manager landed in the same window. Automated renewal reminders now fire before each license expires, with configurable lead time per license so the right people get pinged at the right moment. And allocations now cover user-recognised products, not just catalog-mapped ones — so custom apps and internally-defined products get the same rigour as the big vendors.

Sharper Usage Data, Cleaner Device Charts.

Two improvements landed together. Collector now derives software last-used dates from running processes, so "is this app actually being used" is finally a precise question with a precise answer. And IFMP got a redesigned devices by OS and type visualization, rebuilt as a stacked bar chart that's much easier to read than the previous breakdown.

Sign Up Faster, Skip the Form Wall.

Registration is shorter. We moved profile completion to first login, so the front door is now just email and password. We also added a proper onboarding flow that walks new users through the first useful screen. And if you're already logged in, hitting the login or signup URLs now bounces you straight to the app instead of making you stare at another form.

Refreshed Catalogs Across MDM, MEM, and ODB.

The product and edition catalogs underpinning Microsoft device licensing (MDM), Microsoft enterprise licensing (MEM), and Oracle Database licensing (ODB) got their scheduled refresh. New SKUs, retired editions, and updated metric definitions are now reflected in your analyses. ODB also now excludes unused database options from processor total cost, so you're not paying phantom licenses for features you never enabled.

Get Help Without Leaving the App.

The "contact support" link no longer kicks you out to your email client. Hit support from inside LICENSEWARE and we open a HubSpot ticket for you, with your account context attached automatically. Faster routing for us, less context-switching for you.

Custom Fields Now Show Up in Reports.

When we shipped custom fields per project earlier this month, they captured your data but didn't surface in reports. Now they do. Every field you define on a project flows through to compliance, license, and contract reports, properly flattened in tables so you can sort, filter, and export them alongside everything else.

Themes That Follow Your OS, Auth Pages That Feel Like the Product.

LICENSEWARE now respects your operating system theme by default. If your OS is in dark mode, so is LICENSEWARE. Switch to light during the day, and the app follows. You can still pin a manual preference if you prefer. We also redesigned the login, signup, and password-reset pages so the entry into LICENSEWARE finally looks like the rest of LICENSEWARE.

Collector: More Reliable in Corporate Networks.

A round of Collector reliability improvements. The Windows agent now preserves proxy environment variables across service restarts, so corporate-proxy setups stop dropping mid-scan. Ingestions are faster too, with fewer retries and less load on your network.

Patch-Aware Oracle Java Licensing.

Oracle's Java licensing terms hinge on which patch level you're running, and the rules change with every quarterly update. Oracle Java Deployment Manager now reads the patch level on every install, applies the correct licensing logic for that specific build, and tells you exactly where you owe and where you don't. Stop overcounting on patches Oracle hasn't asserted on, and stop missing the ones they have.

A Wave of Platform Polish.

A quieter stretch of releases that add up. Cards and integration tiles have consistent hover states now. SSO users get proper settings access on first login. Custom branding caps images at 1MB so pages stay snappy. IFMP source-system IDs now resolve correctly in the data tab. And LCM template filling handles case variations properly.

Upload Bigger Files Without the Errors.

Big CSVs, hefty inventory exports, wide hardware dumps. We've all hit a size limit at the worst time. We raised the ceiling on uploads and reworked how the platform handles large datasets in the background. Result: you can now feed LICENSEWARE the whole file, not the trimmed-down version.

A New NEO Insight: App Rationalisation.

NEO can now look across your software estate and tell you where you're paying for two tools that do the same thing. Think: three screenshot tools, five file-transfer apps, overlapping BI platforms. The new App Rationalisation report surfaces these overlaps and gives you a clear consolidation path, with the savings attached.

NEO Insights Reports, Now Officially Live.

The full lineup of NEO Insight reports went live this month: Software Rationalization, IT Infrastructure Risk and Hygiene, Sustainability, Digital Sovereignty, Oracle Database Optimization, and RHEL Risk. Each one turns your LICENSEWARE data into a clear, human-readable PDF report that tells you what to fix, what to cut, and what to renegotiate. CORE customers get one per report type per month. ADVANCED gets one per week.

Blog Post · August 5, 2025

New release: 🔵 NEO Insights [ and the wider product roadmap ]

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